Shipping
📦 Shipping Policy — Convict
At Convict, every item is made to order through our print-on-demand partners, which means your gear is created just for you. Below is everything you need to know about how we ship across Australia.
🇦🇺 Shipping Locations
We currently ship to Australia, New Zealand, Canada & the United States.
Note: Free shipping on orders over $200AUD applies to Australian shipping addresses only. All other countries, we charge a flat rate of $25.00AUD for shipping on all orders.
⏳ Processing Time
All orders are processed and sent for production within 1–3 business days.
Because our products are made to order, manufacturing timeframes can vary depending on our print-on-demand (POD) partners.
🚚 Shipping Methods
All orders are shipped using Printful’s carrier network, which may include a range of reputable domestic carriers.
Shipping methods and carriers may vary based on product type, fulfilment centre, and your location.
💲 Shipping Costs
Australia Only:
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Flat rate: $15 for all orders under $200
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Free shipping: Orders over $200
International shipments
- Flat rate: $25AUD for all orders
Shipping is calculated automatically at checkout.
📅 Delivery Timeframes
Delivery times can vary depending on POD fulfilment and carrier performance.
Because all items are made to order, some orders may experience longer fulfilment and transit times.
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Standard shipping: Delivery can take up to 20+ days in some cases, depending on product type and where it is fulfilled.
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Express shipping is not currently available.
Please note: These timeframes are estimates only and may be impacted by seasonal delays, fulfilment demand, or carrier issues.
📦 Tracking
All orders include tracking, which will be emailed to you as soon as your order has shipped.
Tracking information is provided directly by our POD partners.
🛑 Lost, Damaged or Delayed Parcels
If your parcel is lost, damaged, or significantly delayed:
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Contact the carrier first using your tracking details.
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If the carrier cannot resolve the issue, contact us and we’ll assist from there.
📍 Incorrect Address / Failed Delivery
If an order is returned due to an incorrect or incomplete address, re-delivery or refund options will be handled case by case.
📦 Split Shipments
Because our products are made to order and may come from different fulfilment centres, your order may arrive in multiple packages.
📬 Need Help?
For any shipping questions or concerns, contact us at:
convictsw@gmail.com