Shipping policy

📦 Shipping Policy — Convict SW

At Convict SW, every item is made to order through our print-on-demand partners, which means your gear is created just for you. Below is everything you need to know about how we ship across Australia.

🇦🇺 Shipping Locations

We currently ship Australia-wide only.

⏳ Processing Time

All orders are processed and sent for production within 1–3 business days.

Because our products are made to order, manufacturing timeframes can vary depending on our print-on-demand (POD) partners.

🚚 Shipping Methods

All orders are shipped using Printful’s carrier network, which may include a range of reputable domestic carriers.

Shipping methods and carriers may vary based on product type, fulfilment centre, and your location.

💲 Shipping Costs

  • Flat rate: $15 for all orders under $200

  • Free shipping: Orders over $200

Shipping is calculated automatically at checkout.

📅 Delivery Timeframes

Delivery times can vary depending on POD fulfilment and carrier performance.
Because all items are made to order, some orders may experience longer fulfilment and transit times.

  • Standard shipping: Delivery can take up to 20+ days in some cases, depending on product type and where it is fulfilled.

  • Express shipping is not currently available.

Please note: These timeframes are estimates only and may be impacted by seasonal delays, fulfilment demand, or carrier issues.

📦 Tracking

All orders include tracking, which will be emailed to you as soon as your order has shipped.

Tracking information is provided directly by our POD partners.

🛑 Lost, Damaged or Delayed Parcels

If your parcel is lost, damaged, or significantly delayed:

  1. Contact the carrier first using your tracking details.

  2. If the carrier cannot resolve the issue, contact us and we’ll assist from there.

📍 Incorrect Address / Failed Delivery

If an order is returned due to an incorrect or incomplete address, re-delivery or refund options will be handled case by case.

📦 Split Shipments

Because our products are made to order and may come from different fulfilment centres, your order may arrive in multiple packages.

📬 Need Help?

For any shipping questions or concerns, contact us at:
convictsw@gmail.com